Associate Manager, Skid Row Learning Center

Job Description

School on Wheels is a nonprofit organization dedicated to supporting the educational needs of unhoused children from kindergarten through twelfth grade. Since 1993, we have provided tutoring to over 50,000 students across six counties in Southern California and partnered with 400+ sites, including shelters and school districts. Each year, we supply around 5,000 students with school supplies, striving to bridge educational gaps and ensure every student has the opportunity to succeed.

Position Overview

Reporting to the Chief Regional Officer, this position is responsible for leading the operations and programming of School on Wheels’ Skid Row Learning Center (SRLC) in downtown Los Angeles to meet our goals of serving the most vulnerable students with high-quality education support. This full-time managerial role ensures that all SRLC activities are delivered consistently with the highest attention to student outcomes. This includes assigning, delegating, and ensuring team members and volunteers complete responsibilities; coaching, mentoring, and training staff and volunteers; program development and program evaluation; and operation and facilities management.

Job Type and Location :
-Full Time, non-exempt.
-In person at 600 E. 7th St #109, Los Angeles, CA 90021

Major Responsibilities:

  • Oversee all operations of the SRLC programming, including weekday after-school programs and school breaks such as summer programming.
  • Develop and launch a tutoring program for students unable to attend the SRLC during programming hours, including evening programming at the Union Rescue Mission and Saturday programming at the SRLC.
  • Ensure all SRLC students are receiving appropriate curriculum and ongoing assessments; implement new curriculum as needed.
  • Oversee data collection and reporting for all SRLC activities.
  • Develop and implement policies, procedures, and best practices to enhance SRLC program quality, safety, and efficiency.
  • Coach, mentor, and evaluate SRLC staff, interns, and volunteers in planning and implementing staff goals and objectives, establishing priorities, monitoring their progress, and ensuring team effectiveness and success in achieving them.
  • Manage a robust internship program that includes developing and maintaining partnerships with colleges and universities, ensuring adherence to internship program policies, and supervising on-site interns.
  • Maintain and grow positive relationships with program partners, including shelters, schools, internship partner sites, social service providers, and others.
  • Provide fundraising support, including managing donations of supplies and providing tours and presentations of SRLC to media, donors, partners, and other invited guests.
  • Ensure physical SRLC facilities remain a safe, clean, and vibrant learning environment and suitable for staff, students, and foundation and funder site visits.
  • Develop and implement strategies for volunteer recruitment, training, and retention.
  • Develop and implement strategies for student recruitment and parent engagement; sensitively address student behavior and parent feedback.
  • Act as lead for safety-related calls to LAPD, LAFD, BID, and/or DCFS, and maintain SRLC emergency protocols and injury/illness prevention plans.
  • Serve as a backup instructor to SRLC Program Development Coordinators as needed.
  • Other duties as assigned.

Skills & Qualifications:

  • Bilingual proficiency in English and Spanish is required.
  • Minimum of 5 years of experience working in a classroom or educational setting, preferably with at-risk children or those experiencing homelessness.
  • Cultural sensitivity, empathy, and understanding of the dynamics of families and children experiencing homelessness and immigrant communities.
  • Knowledge of trauma-informed education/care and comfort working with the Skid Row community.
  • Ability to listen and communicate effectively with a wide variety of people –excellent oral, written, and presentation communication skills.
  • Experience in volunteer recruitment, retention, and management preferred.
  • Ability to establish deadlines, goals, and objectives for direct reports and to hold them accountable for results.
  • Excellent computer skills, including the use of Google Docs., Salesforce, Microsoft Office and Internet applications.
  • A commitment to continuous learning and professional growth.
  • Ability to represent SOW in the highest manner and exemplify SOW’s values, integrity, and ethics.
  • Successful completion of a Livescan background check.

Required Training:
Within 120 days of hire: Cardiopulmonary resuscitation/First Aid (CPR) and California Mandated Reporter.

Working Conditions

  • This position is required to be in-person at the Skid Row Learning Center in downtown Los Angeles. While the typical working hours are 9:30 am to 6 pm Monday-Friday, evening and weekend work will be required to complete the requirements of this position. School on Wheels offers flex time to accommodate shifting schedules.
  • Lifting of material donations, including backpacks, school supplies, etc., required periodically

Salary Range:
$53,500 – $65,000 DOE

Benefits:

  • 403(b) Retirement Plan
  • Employee Assistance Program (EAP)
  • Professional Development Funding
  • Wellness Program including Therapy & Counseling
  • Career Ladder Pathing
  • Paid Birthday Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Generous Paid Time Off (PTO)
  • Parental Leave

School on Wheels is an Equal Employment Opportunity employer. We value diversity and are committed to creating an inclusive environment where all employees and applicants are treated fairly. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe that a variety of perspectives and backgrounds enhances our work and our mission to support the educational needs of unhoused children.

To join this dedicated team, submit your cover letter and resume for consideration to employment@schoolonwheels.org with the subject line containing “Associate Manager – SRLC.”