Volunteer Support Coordinator

Volunteer Support Coordinator – Region 3 Westside

School on Wheels is a nonprofit organization made up of hundreds of volunteers, who give their time, talents, and support to the educational needs of children experiencing homelessness. Founded in 1993, the mission of School on Wheels. is the enhancement of educational opportunities for children without a home, from kindergarten through the twelfth grade. Our goal is to shrink the gaps in the education of these children and provide them with the highest quality education possible.


As the Volunteer Support Coordinator, you will be responsible for recruiting, managing, and supporting volunteers who work to change the lives of the students experiencing homelessness that they tutor.

The Volunteer Support Coordinator oversees the following geographic areas: Culver City | Mid-City | Westwood | Santa Monica | Venice | West Los Angeles | Mar Vista | Westchester | El Segundo | Inglewood. The position is remote but may require monthly visits to our Los Angeles office, plus attendance at quarterly team and development meetings (currently held virtually but we anticipate in-person events to restart soon).

Major responsibilities are outlined for the normal operations of School on Wheels but are currently adapted for safety reasons due to COVID-19.

Mandatory COVID-19 Vaccination required

What you’ll do:

  • Be comfortable working online as well as in person, as our volunteers tutor in both environments
  • Support and train volunteers, ensuring they have the tools needed to tutor their students both online and in person.  
  • Marketing, outreach, and recruitment of new volunteers with targeted recruitment based on needs.
  • Conduct follow up advanced volunteer training, working with experienced volunteers. 
  • Focus on volunteer retention and show them appreciation for the impact they have on students including the plan and implementation of virtual and in person volunteer appreciation events.
  • Communicate with volunteers with a focus on personal connections and responsiveness to needs.
  • Regular group meetings with volunteers to provide a sense of community and to share ideas.
  • Work with a student coordinator to reach every family experiencing homelessness who needs our services.
  • Work as a team with a student coordinator to find appropriate matches for volunteers and students.
  • Establish a Volunteer Council to provide feedback to improve volunteer experience.
  • Marketing and expansion of scholarships.
  • Highlight star volunteers and students, share success stories.
  • Database reporting, updating, and tracking of current volunteers and students, as well as alumni.

What we are looking for:

  • One to three years’ experience managing volunteers, preferably working with at-risk youth. 
  • Must be comfortable with outreach in various capacities including working in homeless shelters and surrounding areas. Must also be comfortable using remote tools (Zoom, Google Hangouts etc)
  • Excellent oral, written, and presentation communication skills are a must. 
  • Empathy for and an understanding of the population experiencing homelessness, and the families we serve..
  • Excellent computer skills required; experience with Salesforce and G-Suite a plus. 
  • Ability to represent SOW in the highest manner and exemplify SOW’s values, integrity and ethics.
  • Local travel required; valid California driver’s license, auto insurance and use of personal vehicle.
  • Lifting of material donations, including backpacks, school supplies, etc. required periodically.

Benefits and Opportunities:

  • Salary DOE
  • Medical, dental, vision, 403b plan. 
  • Paid vacation and holidays; we expect you to work hard, but still enjoy a personal life.
  • Flexibility – flexible working environment and telecommuting. Enough freedom to spread your wings while still holding you accountable. 
  • Autonomy – this position will provide you with a lot of autonomy as you will be required to take charge of projects and complete tasks with minimal supervision.
  • Professional Development – we believe in investing in our team and giving you the tools to succeed. Ongoing coaching, training, and growth opportunities provided along with a professional development stipend each year.
  • Skill variety – you will have the opportunity to work on a variety of tasks to develop your skills in many areas. 
  • Mobility – room for vertical and horizontal mobility within an organization. 
  • Consistent and fair leadership – we’ll share information, set clear goals, show you respect, and treat everyone fairly.
  • Culture – you will be a part of a passionate, mission-driven team where your ideas and feedback will be listened to and encouraged. You will have opportunities to be a part of team-based projects resulting in bringing change to the organization. 

At School on Wheels, we believe that having a team of diverse backgrounds and voices working together will enable us to fulfill our mission of improving students’ lives through education. 

To join this dedicated team, submit your cover letter and resume for consideration to employment@schoolonwheels.org with the subject line containing “Volunteer Support Coordinator Region 3”.

School on Wheels is an Equal Opportunity Employer encouraging inclusion and diversity in the workplace.