Online Support Coordinator  

As an Online Support Coordinator, you’ll support both families and tutors participating in School on Wheels’ online tutoring services. The Online Support Coordinator supports student recruitment and volunteer onboarding in School on Wheels’ online regions, as well as ongoing support of the student-tutor matches, including monitoring assessments, delivering technology devices, and facilitating online first sessions.

Compensation and Work Model

To be considered for this role, applicants must currently reside in Southern California. Please note that many School on Wheels organizational activities are based in Los Angeles County.

  • Compensation: The range for this position is $21.00-$24.00/hr, DOE. The title and rate will be based on the candidate’s qualifications, including job-related experience and internal equity.
  • Position Type:  Part-time (20 hours per week), Remote 
  • Evening and weekend work is often required to supervise the first tutoring sessions, communicate with volunteers, and complete the requirements of this position. School on Wheels offers flex time to accommodate shifting schedules.

What You’ll Do

Student Outreach, Recruitment, and Partnerships 

  • Under the guidance of the online volunteer engagement coordinator, conduct online outreach to shelters, nonprofits, community resource centers, motels, and schools to recruit students and families to School on Wheels services.

Strengthening the Student/Parent Relationship with School on Wheels

  • Conduct intake and follow-up calls with families to determine eligibility and need for School on Wheels service. 
  • Conduct regular check-in calls to parents/families to ensure they are receiving quality services and remain eligible for School on Wheels services. 

Volunteer & Student Match Support

  • Conduct volunteer applicant follow-up to ensure applicants are successfully completing the volunteer requirements. 
  • Support the volunteer engagement coordinator with matching volunteers to students and with communications/resources for active tutor-student matches. 
  • Facilitate online-first tutoring sessions between students and tutors to encourage relationship-building and supportive matches. 
  • Provide training and support on the online tutoring platform (Big Blue Button) 
  • Collaborate with volunteers and SOW staff to ensure students receive appropriate pre-and post-academic assessments. 
  • Utilize Salesforce to keep accurate student and partnership information.
  • Actively participate in team meetings and individual supervision meetings

Required Qualifications

  • Must live in Southern California. 
  • Minimum of 1 year of experience conducting outreach, community engagement, or working with children and/or families. 
  • Cultural sensitivity and empathy towards students experiencing homelessness.
  • Excellent oral, written, and presentation communication skills are required. You are able to connect with people at all levels – volunteers, shelter staff and management, homeless families, and students of all ages and backgrounds.
  • Must be highly organized and efficient with time management; this is a fast-paced position with competing priorities.
  • Excellent computer skills are required; experience with Salesforce and Google Suite is a plus.

Preferred Qualifications

  • Bilingual Spanish-speaking is preferred.
  • Experience working or volunteering with students or with families experiencing homelessness is preferred

Company Culture

At School on Wheels, supporting our students begins with supporting one another. We value collaboration, flexibility, continuous learning, and bringing your authentic self to work. We’re committed to creating an environment where people feel connected, appreciated, and empowered to make a difference.

Equal Employment Opportunity

School on Wheels is an Equal Employment Opportunity employer. We value diversity and are committed to creating an inclusive environment where all employees and applicants are treated fairly. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law. 

To join our dedicated team, submit your resume for consideration to employment@schoolonwheels.org