FAQ Search

Frequently Asked Questions

Why do I need to be fingerprinted for School on Wheels when I completed the process for another organization?

Contrary to popular belief, the government does not keep a file of everyone’s fingerprints. Only fingerprints of people who have been arrested, or persons working in highly sensitive employment positions are on file in FBI and state computers. Once a person is fingerprinted for a background check, the fingerprint data is not stored. Therefore, if you apply to tutor, the Live Scan process must be completed again. Please note that School on Wheels does not share your results with any other agency.

Apply to be a volunteer today.


How do I log my volunteer hours as a School on Wheels tutor?

Please click the link here (SOW Admin) and type in your username and password that your coordinator will have emailed to you.

Watch our logging video tutorial here.

What is my username and password?

Your username is your email address. The password is sent to the volunteer tutor after their first tutoring session. The password can be changed under “My Profile” when a tutor is logged into the School on Wheels’ online database. If you forget your username or password, contact your Regional Coordinator.

I cannot find my student on the database to link them to our tutoring session?

There are several reasons why you might not find your student’s name on the database 1. Your student has not been attached to your name in our primary database. 2. The student’s name has not yet been entered by your Coordinator. 3. Name has been entered incorrectly. To determine if your student’s name is in the database and/or to add your student to a session, simply click on the desired date on the calendar, then click on ‘add student’. A pull down menu will appear with a list of all students currently in the system. If you do not see your student’s name or if you continue to have trouble, please contact your Coordinator.